Shipping policy

We work hard to make sure your merch, figures, and collectibles arrive safely — straight from our world to yours.

Processing Time
All orders are processed within 1–3 business days.
During new drops, restocks, or special events, processing may take slightly longer.

You’ll receive a confirmation email once your order ships.

 

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping: 1–3 business days (if available)

Please note: delivery times may vary due to carrier delays, holidays, or high‑volume periods.

Once your order ships, you’ll receive a tracking number so you can follow your package on its journey.

Shipping Address

Please double‑check your address before completing checkout. We are not responsible for delays or lost packages due to incorrect addresses.

Damaged or Missing Items

If your package arrives damaged or something is missing, contact us immediately at support@yoivault.com with your order number and photos of the issue. We’ll review the situation and help make it right.

Lost or Stolen Packages

Once an order is marked delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was misdelivered or stolen, please contact the carrier directly. For added protection, we recommend selecting package protection at checkout.