Refund policy

We offer a 14‑day return window starting from the day your order is delivered.

To qualify for a return, the item must be in the same condition you received it — unused, unopened, with all original packaging, tags, and accessories. Please keep your order number or proof of purchase handy.

To begin a return, contact us at support@yoivault.com. All returns must be approved before being shipped back. Once approved, we’ll provide the return instructions and shipping details. Items sent back without approval will not be accepted.

For any questions about returns, you can always reach us at support@yoivault.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non‑Returnable Items

For the protection of our collectors and to maintain product quality, certain items cannot be returned:

• Custom or personalized items

• Gift cards

• Items opened or ripped during a live sale

• Items you no longer want or changed your mind about

• Any product not returned in its original, unopened packaging

If you’re unsure whether your item qualifies, feel free to contact us at support@yoivault.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yoivault.com.